We ship all orders within the contiguous United States for free.  The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the border with Canada, plus the District of Columbia. This excludes the states of Alaska and Hawaii and all off-shore U.S. territories and possessions

Alaska & Hawaii

Orders shipped to Alaska & Hawaii will be charged additional shipping fees based on destination, size, and weight. These additional fees will be assessed and an additional invoiced emailed to you.

International Shipping

International shipping is calculated during order processing and an additional invoice mailed to you.  The cost of international shipping is based on a number of factors including: the desired service level (Standard/Express); the types and quantity of items you are purchasing; the total weight of the items and the destination country postal code.

General Shipping Terms 

We ship within 1 business day of when you place your order. We ship via all major mail carriers, including UPS, FedEx and United States Posal Service. Unfortunately customers are unable to specify the carrier of their choice.

Your order may be shipped in more than one box and may arrive at different times.

On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship by the timeframe.

We cannot ship to a PO Box, therefore please provide a physical shipping address.

Some products may not be eligible for international shipping.  If you order any of these, we will notify you via email.

Stainless Steel Cookware Standard Return Policy

Our goal is to make buying online easy, safe and efficient.

You can return most new and unopened items within 30 days of delivery for a refund* or exchange excluding our shipping and handling costs. You must contact our customer support at email customer_support@stainless-steel-cookware-set.com for all returns. Include your original order number, what product(s) you are returning, and your name. We will then send you an RMA number and a return address.

Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.

For items returned after 30 days, we will grant a credit of up to 80% of the item's value.

Return the product using your preferred shipping method to the address that you are provided and clearly mark the RMA on the outside of the package. Save your return tracking number and we suggest that you purchase insurance or at the very least tracking for the package.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where you will incur the return shipping and handling charge.

Certain items are not returnable - this will be clearly marked on the product's sale page.

• You can expect to receive your refund within 4 weeks of shipping your package back to us. You may receive your refund sooner, but we estimate 4 weeks because of shipping to and product inspection at our return facility, and processing from your bank or credit card. We will notify you via email of your refund and your refund will be in the form of payment that you used to make your purchase.

What to Do if Your Order Arrives Damaged

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. We will need pictures to prove the damage. Our contact is customer_support@stainless-steel-cookware-set.com.

We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.